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Terms & Conditions

Thank you for visiting our website. Please find below our terms of trading. If you have any further queries please contact us via one of the methods listed on the ‘Contact Us’ Page. General: Every effort is made to ensure that products conform with current regulations. These may change from time to time. It is the purchasers’ responsibilty to ensure that products are used in appropriate situations. All prices on the website are shown in GBP and are exclusive of VAT and delivery which are charged at the current rate. We reserve the right to alter or amend prices and products displayed on this website without prior notice. The Safety Supply Company Ltd. reserve the full copyrights for this internet site. No part of the site may be reproduced or transmitted in any form or by any means without written permission of the copyright holder. Full payment must be made at time of order via credit card, debit card or paypal. Other methods of payment can be accepted following prior arrangement. Legal title of goods shall not pass to the purchaser until payment has been received in full. We accept purchase orders subject to our terms and conditions. By sending a purchase order to us via any medium customers tacitly accept our terms and conditions in full. Delivery: Products displayed on the website are generally kept in stock. Delivery can be via post, parcel carrier or via our own delivery team. Products are generally received by our customers within 2-3 working days from order, dependimg on the delivery service they have selected. For delivery charges please refer to the following page:http://www.thesafetysupplycompany.co.uk/c/175173/1/free-gift.html Please note that short, missing or damaged deliveries must be reported within 2 weeks of notice of dispatch. Free Gifts: Free gifts are limited to one gift per order. Replacements, Returns & Cancellation: 1) We endeavour to deliver all orders quickly and in full. Short deliveries and damages must be notified to us within three days of receipt of order. We will of course replace damaged products in accordance with your statutory rights. Our returns department must be notified before goods are returned. Where goods are claimed to be defective or not as ordered we may ask for photographic evidence via email. Goods are deemed to be returned at any point after they have been dispatched by us. 2) Returns will be accepted subject to the goods being unused and returned in their original packaging in a condition fit for resale within 28 days of invoice date. 3) It is the customers’ responsibility to cover the cost of the return carriage. Once returned goods have been received their condition will be checked. We will then refund the cost of the goods themselves minus a 25% restocking charge. (This restocking charge will not apply to customers purchasing in a purely independent capacity where written notice to return has been received within seven days of the receipt of goods). The original carriage charge cannot be refunded. Please note if a product has been modified in any way as per a customer’s instruction, all rights of return are null. 4) Orders for dispatch may be cancelled any time prior to despatch of goods without incurring any additional charges. Orders for collection will incur a 12% handling fee if cancelled after the order has been processed and is ready for collection. Orders cancelled after being dispatched will be treated in the same manner as returns and may incur a 20% restocking charge. Please note that certain products such as fire retardant spray, printed or personalised goods and other products where safety may have been compromised by use are often unfit for return and advice must be sought from our customer care team before returning them. Other products such as respiratory equipment, ear defenders and plugs cannot be returned or exchanged for hygiene reasons unless they are faulty. Important notice: If goods are retuned with a view to acquiring replacements, then the new items must be ordered separately through our website. The refund will then be processed at a later date. Refunds can take up to three weeks to process; Placing a new order will ensure that replacements are sent out as soon as possible. Export: All prices on our website are in GBP. Credit card transactions in other currencies will be converted to GBP on the day of transaction. Our standard delivery procedure and tariff applies to deliveries in mainland UK. For enquiries outside this area please contact us for specific delivery arrangements and costs.